UserTesting, a leader in experience research and insights, announced product updates to the UserTestingⓇ Human Insight Platform, the UserZoom UX Research Platform, and the EnjoyHQ Platform that make capturing and sharing insights easier and more actionable–helping to boost an organization’s shared understanding of its customers for more informed decision-making. Continue reading UserTesting’s Latest Product Updates Help Organizations Better Collaborate
Monthly Archives: July 2023
Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Minerva CQ and Luminoso Technologies, announced the availability of Luminoso’s AI-driven text analytics solution, Daylight™, on Minerva CQ’s real-time agent assist platform. Continue reading Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Xiao-I Secures Contract for AI Contact Center Project with Leading Chinese Aviation Group
Xiao-I Corporation, a leading cognitive AI enterprise in China, announced that it has secured a contract for an intelligent contact centre project with a leading Chinese aviation group. Continue reading Xiao-I Secures Contract for AI Contact Center Project with Leading Chinese Aviation Group
FRP secures sale of business and assets of Woven Group
Specialist business advisory firm FRP has secured the sale of Woven Group in a deal with various parties for its business and assets across the UK and South Africa. The group encompassed a variety of companies specialising in customer service outsourcing for renowned brands across multiple sectors – the result means over 1,000 jobs were secured across the two countries. Continue reading FRP secures sale of business and assets of Woven Group
Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous Improvement. Continue reading Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI
Consumers are now looking for more digital and self-service options when contacting a business. How can businesses address this need? Continue reading 40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI