Monthly Archives: September 2023

Partnerships

Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro

Bandwidth, a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based AI tools in front of their contact centres–resolving calls faster and more efficiently in the communications cloud. Continue reading Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro →

Partnerships

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Genesys®, a leader in AI-powered experience orchestration, announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. Continue reading Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution →

Outsourcing

HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services

Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, analytics and AI, announced a strategic partnership with the Government Digital Service (GDS) in the UK, to provide contact centre support for GOV.UK One Login users – aiming to simplify and make faster the way people prove their identity to access central UK government services. GDS forms part of the Cabinet Office. Continue reading HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services →