Teleperformance, a global leader in digital business services, announced it enhanced its interaction analytics platform, TP Interact, with generative artificial intelligence (AI) and natural language understanding. Continue reading Teleperformance enhances interaction analytics platform TP Interact
Monthly Archives: September 2023
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT™ at its Solve™ 23 conference, being held on September 25, at the Brewery, London. Continue reading eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
Gartner Expects 60% of Seller Work to Be Executed by Generative AI Technologies Within Five Years
By 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI sales technologies, up from less than 5% in 2023, according to Gartner, Inc. Continue reading Gartner Expects 60% of Seller Work to Be Executed by Generative AI Technologies Within Five Years
Sprinklr Appoints New EVP of Customer Operations, Scott Harvey
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of Scott Harvey as executive vice president of customer operations. Continue reading Sprinklr Appoints New EVP of Customer Operations, Scott Harvey
Forethought Introduces Autoflows, Ushers in AI-First Customer Support
Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient, goal-oriented, AI-first future. Continue reading Forethought Introduces Autoflows, Ushers in AI-First Customer Support
Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Center 2023: Activating the Agent of the Future. Continue reading Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate