Monthly Archives: November 2023

Market Research

TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising

At a time when commerce is increasingly conducted digitally, consumers still expect and rely on call centres to deliver timely and trustworthy customer service when they need it. However, according to a new TransUnion report, these call centres have increasingly become a target for fraud, leading to a complicated balancing act of delivering efficient service and maintaining customer account security. Continue reading TransUnion Report Shows Fraud Attacks on Financial Industry Call Centers Rising →

Technology

Ushur Launches Studio to Bring Customer Experience Automation to Business Users

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the launch of Ushur Studio, the next generation no-code and generative AI-enabled environment that empowers business users and citizen developers to rapidly build, test and deploy omnichannel digital engagement experiences. Continue reading Ushur Launches Studio to Bring Customer Experience Automation to Business Users →

Who's Buying What?

Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution

Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that UK-based Spacepro is using the Descartes Customer Engagement Platform™ to enhance the customer journey within its after-care department. Continue reading Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution →