Zendesk announced Sunshine Conversations, an API-based platform that allows businesses to integrate messaging via today’s most popular social channels and directly interact and transact with customers. Additionally, developers can build messaging into their own apps and services to ensure that customers can engage with companies over websites, social channels and private in-app messaging. Continue reading Zendesk Delivers the Future of Conversational Business With Sunshine Conversations
Monthly Archives: October 2019
Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale
Zendesk announced the launch of Gather, a powerful new product that enables companies to provide trusted and transparent support to customers through online community forums. Gather creates a space where customers can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle. Continue reading Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale
Serenova Launches Contact Center Maturity Assessment
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimisation (WFO) provider unveiled a free tool to help organisations assess the state of their customer service programs. The Contact Center Maturity Assessment is designed to uncover areas of strengths and weakness for customer service readiness as well as provide prescriptive guidance to elevate a contact centre’s current state based on individual results. Continue reading Serenova Launches Contact Center Maturity Assessment
Repsco, Largest Contract Sales Organization in France, Selects Veeva CRM for Better Customer Engagement
Veeva Systems announced that Repsco, the largest contract sales organization in France, has standardized on Veeva CRM for all their teams. A longtime partner to the life sciences industry, Repsco’s skilled medical reps help more than 30 companies bring their medicines to market. Continue reading Repsco, Largest Contract Sales Organization in France, Selects Veeva CRM for Better Customer Engagement
Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan
Teleperformance, the global leader in outsourced omnichannel customer experience management announced that it received Frost & Sullivan’s Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award for an unprecedented eighth consecutive year. Continue reading Teleperformance Named 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan
Calabrio Introduces Agent Self-Scheduling Technology
Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to disrupt and evolve the contact centre market with enriched human interactions. The new workforce management (WFM) technology combines the benefits of planning optimization, intraday automation and agent self-scheduling to empower employees and drive contact centre performance. Continue reading Calabrio Introduces Agent Self-Scheduling Technology