Enghouse Interactive announced that it has elevated IT infrastructure and services provider Node4, to silver partnership status within its EMEA partner programme. Continue reading Enghouse Interactive Promotes Node4 to Silver Partner Status
Monthly Archives: September 2020
Yext Names Jon Buss as Managing Director, EMEA
Yext, the Search Experience Cloud company, announced the appointment of Jon Buss to Managing Director of Europe, the Middle East, and Africa (EMEA). Buss was previously Managing Director of Northern Europe after joining Yext in 2016 and establishing the company’s London office. Continue reading Yext Names Jon Buss as Managing Director, EMEA
Plum Voice Launches SecureAssistant
Plum Voice, the leading communications platform-as-a-service (cPaaS) provider for voice technologies, announced the release of SecureAssistant, an offering that descopes the contact centre from PCI-DSS requirements while optimizing consumer satisfaction and minimizing the need for disruptive technology changes. Continue reading Plum Voice Launches SecureAssistant
Charlotte Tilbury Leverages Google Cloud for Data-Led Customer Experience
Charlotte Tilbury, the global luxury beauty and skincare brand, has deployed Looker, the business intelligence (BI) and analytics platform from Google Cloud, to accelerate its omni-channel growth and further support the customer-centricity and agility of the business. Continue reading Charlotte Tilbury Leverages Google Cloud for Data-Led Customer Experience
Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, has submitted an amicus brief to the Supreme Court to aid in its consideration of the interpretation of an “autodialer,” as defined in the Telephone Consumer Protection Act (“TCPA”). The Supreme Court is addressing the statutory definition this term in Facebook v. Duguid. Continue reading Noble Systems Submits Amicus Brief to Supreme Court on the TCPA’s “Autodialer” Interpretation
Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Mindbody, the leading technology platform for the wellness industry, has adopted RingCentral’s unified cloud communications platform to keep its distributed, global workforce connected from anywhere on any device, across the United States, United Kingdom, and Australia. Continue reading Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected