Monthly Archives: September 2020

Partnerships

Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging

Speakeasy AI, the world’s first and only provider of Speech-to-Intent™ based solutions, formally announced its partnership with Quiq, the industry leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels. Continue reading Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging →

Technology

[24]7.ai Unveils Engagement Cloud

[24]7.ai, announced the [24]7.ai Engagement Cloud, the industry’s first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users.  Continue reading [24]7.ai Unveils Engagement Cloud →

Technology

CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics

CallMiner has announced the release of the CallMiner Continuum Maturity Model, a first-of-its-kind framework that helps organizations assess their use of engagement analytics internally and identify the necessary steps to maximize ROI and drive transformational enterprise value. Continue reading CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics →

Market Research

Consumers willing to pay more for insurance if phone experience can match online

A survey conducted among more than 1,000 UK households reveals that 40% of people would be prepared to pay more for their insurance policy if purchasing it over the phone was as quick and easy as buying online. The research, commissioned by intelligent call tracking software company ResponseTap, showed that those respondents would pay between 5% and 25% more for a better phone call experience. Continue reading Consumers willing to pay more for insurance if phone experience can match online →