Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact centre communications for an enhanced customer experience. Continue reading Fuze Optimizes Customer Experience with New Patent for Advanced Unified Communication Systems
Monthly Archives: September 2020
Vonage and Xede Partner to Accelerate Digital Transformation
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Salesforce consulting partner Xede Consulting Group has chosen Vonage as its preferred partner for contact centre opportunities. Continue reading Vonage and Xede Partner to Accelerate Digital Transformation
Global automotive giants Toyota and Lexus select Feefo to provide next-generation customer vehicle insights systems
Toyota and Lexus – have selected Feefo, the reviews and customer insights technology company, to transform their respective customer product reviews in the UK. Continue reading Global automotive giants Toyota and Lexus select Feefo to provide next-generation customer vehicle insights systems
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020”
TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has had its RealPlay™ AI-powered training technology named “Disruptive Technology of the Year 2020” by Customer Contact Week. Continue reading TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020”
The Dispute Service selects the Vonage Contact Center to strengthen landlord-tenant relationships
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that The Dispute Service Limited has selected the Vonage Contact Center to better serve its customer-base. Continue reading The Dispute Service selects the Vonage Contact Center to strengthen landlord-tenant relationships
Davies continues investment in specialist technology with acquisition of ContactPartners
Davies, the leading specialist professional services and technology business, today announces the acquisition of ContactPartners, the specialist cloud application provider, delivering bespoke customer contact technologies for the insurance, banking and wider financial services markets. Continue reading Davies continues investment in specialist technology with acquisition of ContactPartners