NICE inContact, a NICE business, announced that Ergon Energy Retail, a subsidiary of Australia-based Energy Queensland Limited, has chosen NICE inContact CXone as its cloud contact centre provider. Continue reading Ergon Energy Retail chooses NICE inContact CXone for better customer support
Monthly Archives: September 2020
Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360
Medallia, the global leader in experience management announced it has acquired Sense360, the next generation consumer insights platform. Sense360 provides always-on, consumer and competitive intelligence from buyer and non-buyer segments and answers pressing questions such as what is driving traffic, what are the growth opportunities in a specific market and which competitors are gaining share and why. Continue reading Medallia Acquires Behavioral Consumer Intelligence & Benchmarking Leader, Sense360
Staffordshire University Makes the Grade with Blue Prism Cloud
As part of its digital transformation strategy, Staffordshire University has chosen to implement Blue Prism Cloud, the market-leading intelligent automation (IA) platform. Blue Prism intelligent digital workers will soon be deployed across multiple functions in order to deliver an exceptional experience across all facets of student life at the university. Continue reading Staffordshire University Makes the Grade with Blue Prism Cloud
Observe.AI Raises $54 Million Series B Round
Observe.AI, a leader in Contact Center AI, announced a $54 million Series B financing led by Menlo Ventures, with participation from Next47 Ventures, and NGP Capital. The funding will allow Observe.AI to continue its momentum by helping the world’s top brands accurately transcribe and analyze every call while providing deeper visibility into customer service operations. Continue reading Observe.AI Raises $54 Million Series B Round
Voximplant accelerates growth of customer service industry with simple omnichannel cloud contact centre solution – no coding required
Voximplant, the voice-first cloud communications company, today announced Voximplant Kit has been completely transformed into a next-generation, omnichannel, cloud contact centre solution. Continue reading Voximplant accelerates growth of customer service industry with simple omnichannel cloud contact centre solution – no coding required
AIB Expands CX Program with Medallia
Medallia, the global leader in experience management, announced that AIB, one of the largest commercial banks in Ireland, is expanding its customer experience program with Medallia. Continue reading AIB Expands CX Program with Medallia