ActiveOps PLC., the management process automation company, announces the release of new and improved capabilities to its leading enterprise workforce management software for service operations, ControliQ. Continue reading ActiveOps announces new enhancements in ControliQ workforce management software
Monthly Archives: May 2022
Doctor Anywhere Chooses Vonage to Power Telehealth Services in Southeast Asia
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Doctor Anywhere, a regional omnichannel healthcare company headquartered in Singapore, to deliver timely and effective digital healthcare solutions across Southeast Asia using Vonage’s Video API. Continue reading Doctor Anywhere Chooses Vonage to Power Telehealth Services in Southeast Asia
Gartner Says Adaptable Sales Organizations Must Rethink Their Customer Understanding, Engagement and Operating Models
Sales leaders looking to cultivate an adaptable sales organization should rethink their current sales efforts across three dimensions, according to Gartner, Inc. Those dimensions include: customer understanding, customer engagement and operating models. Continue reading Gartner Says Adaptable Sales Organizations Must Rethink Their Customer Understanding, Engagement and Operating Models
Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports
Genesys®, a global cloud leader in customer experience orchestration has received worldwide recognition for its growth and innovation by Frost & Sullivan in its regional cloud contact centre reports.[1] Continue reading Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports
ChatLingual Accelerates Global Expansion with UK Headquarters
ChatLingual, the global, multilingual contact centre platform provider, announced new UK Headquarters as it expands its innovative solution to enable agents to communicate in 100 languages in real time. The announcement follows news that ChatLingual recently closed a Series A funding led by Lewis & Clark Venture Capital. Continue reading ChatLingual Accelerates Global Expansion with UK Headquarters
Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel
Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital channels. Now consumers can resolve their customer support issues over the phone, through chat, or SMS, and seamlessly switch between these channels if necessary. Continue reading Replicant Launches Single Conversation Engine To Automate Customer Service Interactions Across Every Channel