Contentsquare, the global leader in digital experience analytics, announced it has partnered with ASICS EMEA to support the sportswear giant’s ambitious digital growth strategy. Continue reading ASICS Selects Contentsquare to Fuel Digital Expansion and Optimise Mobile Experience
Monthly Archives: September 2022
New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ
Slack, your digital HQ, with Salesforce, the global leader in CRM, unveiled new product innovations at Dreamforce that make it even more productive for teams to work together in Slack, pull in actionable data directly from Salesforce Customer 360, and get more value from their digital HQ. Continue reading New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ
Playvox and Squaretalk Partner to Optimize Customer Experience
Squaretalk, a major cloud centre software provider, announced its partnership with Playvox, the leading omnichannel contact centre provider of Workforce Engagement Management solutions. Continue reading Playvox and Squaretalk Partner to Optimize Customer Experience
Arnaud Budkiewicz Joins Dialpad as Vice President of Engineering to Shape Future of Hybrid Work
Dialpad, the industry leader in AI-powered communication and collaboration, announced the hiring of Arnaud Budkiewicz as Vice President of Engineering. He brings extensive leadership experience in engineering and information technology, and a decades-long background in enterprise communications product development for global organizations. Continue reading Arnaud Budkiewicz Joins Dialpad as Vice President of Engineering to Shape Future of Hybrid Work
Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud
The majority of call centres are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion company. Continue reading Survey Finds Call Centre Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud
CallTrackingMetrics Expands HupSpot Integration with Lead Automation and Conversion Data Capabilities
CallTrackingMetrics, a global conversation analytics company, announced major enhancements to its HubSpot integration that allows performance marketers to connect online and offline conversion data to better understand their customer’s journey. Continue reading CallTrackingMetrics Expands HupSpot Integration with Lead Automation and Conversion Data Capabilities