Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has signed a memorandum of understanding (MoU) with Startek®, a global customer experience (CX) solutions provider, that will see the two companies partner to make it easier for global businesses to meet the ever-evolving needs of their customers. Continue reading Avaya Partners with Startek® to Support Global Businesses Through Packaged CX Offering
Monthly Archives: October 2022
Drift Expands Conversational Sales Offering to Increase Sales Productivity Amid Turbulent Market Conditions
Drift, the Conversation Cloud company, announced an expanded offering for its Drift Conversational Sales suite, designed to make sales teams more productive and help companies weather ongoing market volatility. Continue reading Drift Expands Conversational Sales Offering to Increase Sales Productivity Amid Turbulent Market Conditions
Firstcom Europe continues its expansion in the UK
Firstcom Europe, the leading Pan European telecoms company based in Bolton, announced this week the acquisition of Calteq Ltd, located in Hertfordshire and Suffolk. The deal adds an extra £6.2m of turnover and £1.2m of EBITDA to the Firstcom group and expands both its UK geographical reach and range of products.
Recurring revenues at Calteq are very strong at 80% of total. Continue reading Firstcom Europe continues its expansion in the UK
SPLICE Software Announces Highly Configurable Tag-Based Reporting Enhancement To Survey Application
SPLICE Software, a customer engagement company specializing in automated communication workflows and digital communications, announced tag-based reporting is now available on Thrive™ – its survey application. Continue reading SPLICE Software Announces Highly Configurable Tag-Based Reporting Enhancement To Survey Application
Infobip integrates with ServiceNow to improve customer experience
Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow® Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction. Continue reading Infobip integrates with ServiceNow to improve customer experience
Sabio Group Secures Place on UK government’s G-Cloud framework
Sabio Group has secured its place on the UK’s G-Cloud 13 framework which is managed by Crown Commercial Service. The digital customer experience (CX) transformation specialist has been awarded a Framework Contract on the 13th iteration of G-Cloud, officially being recognised as a Cloud Software and Cloud Support supplier. Continue reading Sabio Group Secures Place on UK government’s G-Cloud framework