Infobip, a global cloud communication platform and leader in omnichannel engagement, has developed an AI-powered chatbot for Uber. A global first initiative, the chatbot enables customers to order rides via WhatsApp, creating a seamless booking experience. Continue reading Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp
Monthly Archives: October 2022
New Study Reveals That Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations
Vonage has unveiled new research that shows businesses have technology gaps that prevent them from making meaningful connections with customers. After two years of nonstop digital transformation among businesses, only 45% of consumers are “very satisfied” with the way they connect with companies, revealing opportunities to enhance digital transformation efforts with omnichannel communications channels, artificial intelligence (AI)-driven capabilities, and more. Continue reading New Study Reveals That Consumers Want Digital Interactions With Brands to Feel More Like Personal Conversations
42% of consumers have had it with hanging on hold
Having to wait on hold for a long time is the biggest frustration when calling customer service for more than two in five (42%). This emphasises that customers of today expect timely, consistent treatment and service – even during the busiest time of the year, according to a recent social poll carried out by customer communications & call centre specialist, Enghouse Interactive. Continue reading 42% of consumers have had it with hanging on hold
Firstcom Europe enhances employee wellbeing with office move
Leading pan-European cloud technology provider Firstcom Europe celebrated the opening of its new European headquarters at the Parklands office complex in Bolton. Although Firstcom Europe is a telephone company with wide range of products, it has specialised in providing unified communications solutions, including; video, messaging, voice and fax, since 2007. Continue reading Firstcom Europe enhances employee wellbeing with office move
Treasure Data Works with Amazon Marketing Cloud to Develop Turn-Key Integration to Enrich Customer Experiences
Treasure Data, an award-winning enterprise customer data platform (CDP), announced an integration with Amazon Marketing Cloud, a clean room solution by Amazon Ads, to help advertisers better understand audience segments, advertising performance, and streamline insight generation. Continue reading Treasure Data Works with Amazon Marketing Cloud to Develop Turn-Key Integration to Enrich Customer Experiences
Puzzel announces certification of its Contact Centre solution for Microsoft Teams
Puzzel, the leading European provider of cloud contact centre solutions, announced the completion of the Microsoft Teams contact centre certification process, verifying the quality, compatibility and reliability of their integration with Teams to increase cross-team collaboration and seamless, streamlined customer service in today’s Anywhere World. Continue reading Puzzel announces certification of its Contact Centre solution for Microsoft Teams