Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Continue reading Colin McMahon joins Sigma Connected as Director of Financial Services
Monthly Archives: October 2022
New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools
RingCentral has released results of a new enterprise communications report that surveyed business leaders and technology decision makers on their current and anticipated phone and technology use. Continue reading New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools
Yeastar Adds Desk Booking and Visitor Management Systems to Its All-in-one Workplace Management Solution
Yeastar, the world’s leading provider of Unified Communications solutions and Digital Workplace innovator, announced the highly-anticipated launch of its Desk Booking and Visitor Management System at its annual virtual event, Yeastar Day 2022 Virtual. Continue reading Yeastar Adds Desk Booking and Visitor Management Systems to Its All-in-one Workplace Management Solution
Edify Announces Integration of New ChromeOS Desk Connector for Contact Centres
Edify Labs, the customer experience software company that makes business communications feel more like personal ones, announced its integration to the new ChromeOS Desk connector for contact centres. Continue reading Edify Announces Integration of New ChromeOS Desk Connector for Contact Centres
Introducing Relay IQ, A Machine Learning Engine Designed to Improve Customer Engagement
Relay Network, the innovator of SaaS feed technology that drives unmatched customer, member and employee engagement, announced the launch of Relay IQ, a machine learning engine that tunes and targets feed content to drive maximum engagement and value for customers and businesses. Continue reading Introducing Relay IQ, A Machine Learning Engine Designed to Improve Customer Engagement
NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration
NICE announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale, with Enlighten Journey Orchestration. Enlighten Journey Orchestration achieves a new level of understanding consumer needs events with real-time Natural Language Understanding (NLU) and application of Enlighten AI Intent Classification models built on decades of data. Continue reading NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration