Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been recognized as a Leader by Aragon Research, Inc. in the Aragon Research Globe™ for the Intelligent Contact Center, 2022*. Continue reading Vonage Named a Leader in the Aragon Research Globe™ for the Intelligent Contact Center, 2022
Monthly Archives: November 2022
Contentsquare Helps UK Financial Services Businesses Prepare For FCA Consumer Duty
Contentsquare, the global leader in digital experience analytics is partnering with leading UK financial services firms to help teams accelerate digital transformation and build better online experiences. As well as managing rising customer expectations, businesses across the sector are also working to meet new Financial Conduct Authority (FCA) regulations that will come into force in July 2023. Continue reading Contentsquare Helps UK Financial Services Businesses Prepare For FCA Consumer Duty
Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision
Khoros, a global leader in digital-first customer engagement software, announced an expanded partnership with Jetson, a leading innovator in e-mobility products, including electric bikes, electric scooters, and hoverboards. Continue reading Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision
Twilio Unveils Segment for Healthcare & Life Sciences
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced the general availability of Twilio Segment for Healthcare & Life Sciences, a HIPAA-eligible customer data platform (CDP) that can improve patients’ experiences and health outcomes by unifying Protected Health Information (PHI) data across their entire care journey. Continue reading Twilio Unveils Segment for Healthcare & Life Sciences
TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator
TCN, a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, announced the addition of agent scorecards to its Voice Analytics features to drive agent performance and efficiency. Continue reading TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator
Kakapo Systems Launches Unity Supervisor Web
Kakapo Systems, a developer of CCaaS apps for the Cisco© BroadSoft© platform, announces the launch of Unity Supervisor Web. For the first time, this makes the full Unity Supervisor capability available on all leading browsers across both Windows and Mac devices. Continue reading Kakapo Systems Launches Unity Supervisor Web