Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago. Continue reading Ascensos continues international expansion with new Trinidad and Tobago base
Monthly Archives: March 2023
Enjoy a Slice of Customer Data Analytics Pi (e)
There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Continue reading Enjoy a Slice of Customer Data Analytics Pi (e)
Twilio research reveals how disjointed digitisation is costing businesses
Digitisation efforts begun in the pandemic must now be reconciled in light of today’s customer needs, according to the findings of new research released by Twilio, the leading customer engagement platform. Continue reading Twilio research reveals how disjointed digitisation is costing businesses
Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Centre
Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies across the contact centre and capitalize on digital transformation opportunities. Continue reading Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Centre
PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact centre platform. Continue reading PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
NICE Surpasses Milestone of 1 Million Agents on CXone
NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality daily. CXone provides leading organisations with full CXi (customer experience interactions) capabilities, creating seamless customer journeys across self and human service. Continue reading NICE Surpasses Milestone of 1 Million Agents on CXone