Enghouse Interactive and Voxtron Middle East LLC announced a bold and far-reaching expansion of the longstanding partnership between Voxtron and Enghouse Interactive. Continue reading Voxtron Middle East Expands Portfolio to Include Enghouse CCaaS Solutions
Monthly Archives: October 2023
Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Motul, the world-class oil and lubricants company founded in 1853, is now delivering effortless experiences for its customers and employees through a range of touchpoints after adopting a suite of cloud-based solutions from Avaya, a global leader in customer experience solutions. Continue reading Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Mazda Selects NICE’s AI-powered CXone to Streamline Operations and Deliver Superior Customer Experiences
NICE announced that Mazda Motor Europe, the regional headquarters of Mazda for Europe, has successfully implemented NICE CXone, an AI-powered, cloud-native, customer experience platform, moving its business operations from on-premise to the cloud. Continue reading Mazda Selects NICE’s AI-powered CXone to Streamline Operations and Deliver Superior Customer Experiences
IBM Expands Relationship with AWS to Bring Generative AI Solutions and Dedicated Expertise to Clients
IBM announced an expansion of its relationship with Amazon Web Services (AWS) to help more mutual clients operationalise and derive value from generative artificial intelligence (AI). Continue reading IBM Expands Relationship with AWS to Bring Generative AI Solutions and Dedicated Expertise to Clients
Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery
Teleperformance, a global leader in digital business services, announced it has launched a new AI-driven digital solution for clients that enables faster, more efficient, and improved business processes. Continue reading Teleperformance launches TP Configuration, an AI-driven platform to enhance service delivery
8×8 Announces 8×8 Remote Fix for UK Housing Associations
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced 8×8 Remote Fix™ for UK housing associations. Continue reading 8×8 Announces 8×8 Remote Fix for UK Housing Associations