NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has enabled corporate travel services provider Gant Travel to improve contact centre CRM integration and optimize Interactive Voice Response (IVR) capabilities, resulting in lower average handle time (AHT) and reduced costs. Continue reading Gant Travel Improves Contact Centre Performance with NICE inContact CXone
Daily Archives: July 18, 2019
Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre
Vodafone PT, a leading communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to millions of Portuguese residential and commercial customers, in partnership with TechSee, the category leader in Intelligent Visual Assistance, today announced the launch of an innovative contact center technology to further enhance the Vodafone customer experience. Continue reading Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre
BT elevates Schindler’s network to new level
BT announced it has signed a contract with Schindler, one of the world’s leading providers of elevators, escalators and moving walkways, as well as maintenance and modernisation services. BT will provide Schindler with a reliable and secure network and voice solution connecting about 500 sites worldwide. Continue reading BT elevates Schindler’s network to new level
Drift and SurveyMonkey Release 2019 State of Conversational Marketing Report
Drift, the leading conversational marketing platform and SurveyMonkey, a leading global survey software company, announced the release of the 2019 State of Conversational Marketing Report. Based on a survey of 1,000+ U.S. consumers, the 2019 State of Conversational Marketing is a follow-up to the 2018 State of Chatbots report and highlights key conversational marketing trends and benchmarks. Continue reading Drift and SurveyMonkey Release 2019 State of Conversational Marketing Report
Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software
Jacada, a leading provider in customer service robotic process automation (Customer Service RPA), announced that its RPA platform had their debut in Gartner research in the July 2019 Magic Quadrant for Robotic Process Automation (RPA) Software. Continue reading Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software
Gartner’s Software Advice Names Bright Pattern FrontRunner for Call Centre Software
Bright Pattern announced it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. The FrontRunners quadrant report analyzes hundreds of products to help businesses determine which software products may be suitable for them. Continue reading Gartner’s Software Advice Names Bright Pattern FrontRunner for Call Centre Software