A recent International Data Corporation (IDC) survey of global organizations that are already using artificial intelligence (AI) solutions found only 25% have developed an enterprise-wide AI strategy. At the same time, half the organizations surveyed see AI as a priority and two thirds are emphasizing an “AI First” culture. Continue reading IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy
Monthly Archives: July 2019
60K Announces Business Partnership with Bookatable by Michelin
60K, is pleased to officially announce its partnership with Bookatable, a Michelin Group company and Europe’s leading restaurant reservation marketplace, to provide Omni Channel Multi Lingual Contact Centre Services for its entire customer base. Continue reading 60K Announces Business Partnership with Bookatable by Michelin
Jabra announces new partnership with Code Software to drive better call quality
Jabra announces a new strategic partnership with Code Software to improve knowledge worker productivity and call quality through Code’s ground-breaking unified communications and collaboration (UC&C) software within Jabra devices. Continue reading Jabra announces new partnership with Code Software to drive better call quality
NICE inContact announces new outcome-oriented innovations for customer services
NICE inContact, a NICE business, announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers. Continue reading NICE inContact announces new outcome-oriented innovations for customer services
Comm100 Launches Agent Assist to Boost Agent Performance and Customer Satisfaction
Comm100 announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer queries more quickly, accurately and confidently than ever before. Agent Assist significantly reduces the time agents spend hunting for answers, resulting in faster resolution, higher capacity and more time to focus on more complex or sensitive customer inquiries—all leading to higher customer satisfaction scores. Continue reading Comm100 Launches Agent Assist to Boost Agent Performance and Customer Satisfaction
Content Guru Delivering Superior Customer Engagement and Experience to UK Government
Global leader in Customer Engagement and Experience solutions, Content Guru, has been accepted as a ‘Cloud Software’ supplier to the United Kingdom Government as part of the G-Cloud 11 framework. Continue reading Content Guru Delivering Superior Customer Engagement and Experience to UK Government