Talkdesk® announced Cognosante selected Talkdesk to power its customer service operations. As a leader in technology solutions for health and social services programs, Cognosante is on a mission to transform the healthcare system by providing technology solutions and business process outsourcing to federal, state and local government health agencies. Continue reading Talkdesk supports Cognosante contact centre operations for 2,400+ agents
Monthly Archives: October 2019
Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager
Vonage, a global business communications leader, is continuing its rapid expansion throughout the Asia-Pacific region with a second Australia office. Located in Melbourne, the office will provide an excellent facility for the company’s sales and customer support teams, while offering capacity for substantial growth. Continue reading Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager
Intermedia Launches Robust Suite Of Cloud Contact Centre Solutions
Intermedia, a leading provider of unified communications as a service (UCaaS) solutions announced the launch of Intermedia Contact Center. Continue reading Intermedia Launches Robust Suite Of Cloud Contact Centre Solutions
Canon Information Technology Services debuts call centre outsource services
In its ongoing mission to serve as a strategic partner to its clients and help them appropriately scale their businesses for success, Canon Information Technology Services (CITS), a wholly owned subsidiary of Canon U.S.A., Inc., is set to debut its call centre outsource services at ICMI Customer Connections. Continue reading Canon Information Technology Services debuts call centre outsource services
Anywhere365 Acquires Microsoft Teams and Azure Expert Interchange
Anywhere365, which develops a Microsoft centric intelligent dialogue management and Cloud Contact Centre platform used by more than 1,000 clients across 54 countries, announced that it has acquired Interchange, Netherlands-based cloud and Azure experts. Continue reading Anywhere365 Acquires Microsoft Teams and Azure Expert Interchange
Enghouse Systems acquires Eptica
Enghouse Systems Limited announced it has acquired Eptica S.A. Continue reading Enghouse Systems acquires Eptica