15th July 2020: RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that PM Pediatrics, the nation’s largest provider of specialized pediatric urgent care, is using RingCentral’s cloud communications solution to help meet the rapid acceleration of patient and staff communications needs amidst the COVID-19 pandemic. Continue reading PM Pediatrics selects RingCentral’s Modern Cloud Communications Solution
Monthly Archives: July 2020
Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution
15th July 2020: Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognises Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. Continue reading Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution
UnityBPO Elevates Customer Experiences with Genesys Cloud
15th July 2020: Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital management of their healthcare. UnityBPO is a rare health IT services provider with one purpose – to be a lifeline for clinicians and patients in their use of technology. Continue reading UnityBPO Elevates Customer Experiences with Genesys Cloud
HSBC UK introduces Apple Business Chat to customers
14th July 2020: HSBC UK and first direct have launched Apple Business Chat, adding to their support services for customers and to help with the increased demand on branches and telephone services during the coronavirus outbreak. Continue reading HSBC UK introduces Apple Business Chat to customers
IMImobile named among software providers in 2020 ‘Now Tech’ Reports
14th July 2020: Global cloud communications software and solutions provider IMImobile announced that it has been named in both the Now Tech: Real-Time Interaction Management, Q2 2020 Report and the Now Tech: Mobile Engagement Automation, Q2 2020 Report published by Forrester Research, Inc. Continue reading IMImobile named among software providers in 2020 ‘Now Tech’ Reports
PCI DSS: the forgotten superhero
14th July 2020: As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments… Continue reading PCI DSS: the forgotten superhero