ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact centre and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centres globally, resulting in an enhanced experience for ZIM’s customers. Continue reading Orange Business Services delivers collaboration and contact centre services for ZIM
Monthly Archives: July 2020
Deloitte Netherlands Selects Teneo to Build Conversational AI Solution
Artificial Solutions®, the leading specialist in enterprise-strength Conversational AI, announced that Deloitte Netherlands has chosen the award-winning, conversational AI platform, Teneo®, to build a virtual assistant to support the HR function. Continue reading Deloitte Netherlands Selects Teneo to Build Conversational AI Solution
Boomi to power a unified experience for 270,000 Red Cross stakeholders
Boomi™, a Dell Technologies business™, announced it has helped Australian Red Cross automate previously manual and onerous administrative tasks, allowing more resources to be invested in critical services. The platform has also integrated data from multiple new and existing core systems, forming the foundations of the charity’s digital experience platform, including the new MyRedCross portal. Continue reading Boomi to power a unified experience for 270,000 Red Cross stakeholders
AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform
AVOXI, the leading cloud communications platform specialising in contact centre and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact centre platform. Continue reading AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform
RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration
RingCentral announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. Continue reading RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration