Nuance® announced Cabify, one of the fastest growing ride-hailing companies, has deployed its Intelligent Engagement Platform to open up new digital customer service channels and enhance engagements with customers. Nuance’s advanced Conversational AI combines seamlessly automated and human-assisted engagements, providing personalised service to customers across digital channels. Continue reading Cabify Teams Up with Nuance to Deploy Conversational AI to Supercharge Digital Experience
Monthly Archives: July 2020
Infosys Selected by Consolidated Edison to Digitally Transform Customer Service
Infosys, a global leader in next-generation digital services and consulting, has been selected by Consolidated Edison Company (Con Edison), one of the oldest Fortune 500 utility companies serving New York City and surroundings, to digitally transform Con Edison’s customer service capabilities over the next four years. Continue reading Infosys Selected by Consolidated Edison to Digitally Transform Customer Service
89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact centre industry forever
According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees working from home during the current Covid-19 crisis with 62% stating that, if there was a second wave, they needed to understand how to do homeworking better. Continue reading 89% of UK contact centre leaders say that the Covid-19 crisis has changed the UK contact centre industry forever
IMImobile launches WhatsApp Business for Mercedes-Benz
IMImobile PLC, announced that Mercedes-Benz India has integrated WhatsApp Business as part of its customer communications strategy. Mercedes-Benz now uses WhatsApp to streamline the test drive booking process and provide information about the latest vehicle models via their customers’ preferred communication channel. Continue reading IMImobile launches WhatsApp Business for Mercedes-Benz
Next-level CX: the power of digital-first communication
Today’s digital world offers consumers more methods of communication than ever before. Driven by millennials and generation Z, the likes of text, messaging apps and other forms of social media are reshaping the way people maintain interpersonal relationships and communicate with their friends and family around the world. Continue reading Next-level CX: the power of digital-first communication
[24]7.ai Research Shows Customers Are Not as Happy as Businesses Think
[24]7.ai, Inc., a global leader in conversational AI solutions, announced new research that shows a wide gap between the customer experience that businesses think they provide and what consumers actually experience. The report titled “The CX Reality Check – Research, Revelations and the Route Forward,” is based on surveys of 500 customer experience leaders across Australia, Canada, the United Kingdom, and the United States, contrasted with 500 consumers in those same markets. Continue reading [24]7.ai Research Shows Customers Are Not as Happy as Businesses Think