8×8 announced the global expansion of the industry-leading 8×8 Open Channel Program to partners in North America, Europe and the Asia Pacific region. Continue reading 8×8 Expands Channel-First Efforts Globally with the 8×8 Open Channel Program
Monthly Archives: July 2020
Vision Critical Secures US$20 Million in Growth Funding from Vistara Capital Partners
Vision Critical, a continuous customer insights solution provider, has received US$20 million in growth debt from Vistara Capital Partners. The investment will expedite Vision Critical’s aggressive growth strategy and ambitious roadmap centered around delivering a market-leading Customer Experience Management (CXM) and insights platform. Continue reading Vision Critical Secures US$20 Million in Growth Funding from Vistara Capital Partners
Bright Pattern Contact Centre Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK
Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the United Kingdom for citizen outreach and contact tracing during the COVID-19 pandemic. Continue reading Bright Pattern Contact Centre Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK
NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
NICE inContact, a NICE business, and the leader in cloud contact centre, announced that it has been selected as the winner in the Innovations in Cloud Contact Centres category of the 2020 UK National Innovation Awards® for NICE inContact CXone, the world’s leading cloud customer experience platform. Continue reading NICE inContact CXone Wins UK National Innovation Award for Digital-First Innovation
Genesys Cloud Supports CallPageboy in Improving Service Levels
CallPageboy provides customer service, virtual reception and help desk support to 240 businesses across a dozen industries. With desire to differentiate itself from competitors, CallPageboy teamed up with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Genesys Cloud Supports CallPageboy in Improving Service Levels
Genesys Survey Finds Majority of UK Consumers Concerned Over Companies’ Use of Personal Data
A new study from Genesys®, the global leader in cloud customer experience and contact centre solutions, has found that vast majority of UK consumers (92%) say they are concerned about how companies use their data. Continue reading Genesys Survey Finds Majority of UK Consumers Concerned Over Companies’ Use of Personal Data