Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Joann Passingham as its new Chief Financial Officer. Continue reading Ventrica appoints Joann Passingham as new Chief Financial Officer
Monthly Archives: July 2022
Vibes Announces the Launch of Its Mobile Experience Platform on Salesforce AppExchange
Vibes, the technology leader powering seamless mobile brand experiences across the consumer journey, announced it has launched its best-of-breed platform on Salesforce AppExchange, the world’s leading enterprise cloud marketplace designed to connect customers across industries with ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge. Continue reading Vibes Announces the Launch of Its Mobile Experience Platform on Salesforce AppExchange
Customer Experience Leaders Had Stronger Stock Returns In 2020 Recession
Companies with the best customer experience ratings outperformed their industry peers’ stock performance between 2019 and 2022 and doubled their lead over companies that provide poor customer experiences, according to new research from the XM Institute at Qualtrics. Continue reading Customer Experience Leaders Had Stronger Stock Returns In 2020 Recession
Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience
The retail store is losing its luster for Generation Z (Gen Z) consumers. Fewer than 36 percent of consumers under 40 prefer to visit stores when interacting with retailers, compared to more than two-thirds of shoppers 57 and older, according to new research issued today by Verint®. Continue reading Verint Survey Shows Gen Z’s Growing Preference for Digital-First Shopping and the Vital Importance of Digital Experience
Dover Federal Credit Union Drives Steady Membership Growth with Shift from Chat to Full Digital Customer Service
Glia, the leading provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact centre with online chat capabilities to Glia’s digital-first DCS platform. Continue reading Dover Federal Credit Union Drives Steady Membership Growth with Shift from Chat to Full Digital Customer Service
Amelia Hired by ASICS to Revolutionize Customer Service in Sports Retail
Amelia, the leading Enterprise Conversational AI software company, announced that Amelia has been hired by ASICS as a digital service agent to enhance customer experiences and free employees from time-consuming tasks. Continue reading Amelia Hired by ASICS to Revolutionize Customer Service in Sports Retail