Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1. Continue reading Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centres
Monthly Archives: July 2022
Alida Launches Customer Journeys and Enhances TXM Platform
Alida, a leader in experience management, delivered its Summer 2022 product release, bringing to market new and enhanced products that were developed with direct feedback from customers. Continue reading Alida Launches Customer Journeys and Enhances TXM Platform
FourNet and Digital Workforce turbocharge contact centre automation
FourNet, the digital transformation and customer experience specialists, have joined forces with Digital Workforce, the leading provider of intelligent automation services, to offer a new strategic consultancy service delivering best-in-class robotic process automation for customers. Continue reading FourNet and Digital Workforce turbocharge contact centre automation
Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
Startek®, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX. Continue reading Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
Infobip creates a new digital experience for all tennis fans
Infobip, the global cloud communications platform, this week offers visitors and fans of the ATP Plava Laguna Croatia Open in Umag access to all tournament details through a new WhatsApp chatbot. Continue reading Infobip creates a new digital experience for all tennis fans
Nextiva’s Next-Generation Workhub Brings Together Team Collaboration and Customer Communication for the First Time
Nextiva unveiled a game-changing business software that is the first of its kind — a communications and productivity workhub. Nextiva’s new software enables individuals and teams to manage all conversations from a single place, boosting their productivity and customer engagement. Continue reading Nextiva’s Next-Generation Workhub Brings Together Team Collaboration and Customer Communication for the First Time