TTEC, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, was selected by KCH Interventional Facilities Management LLP (KCH) as a Microsoft development partner to enable its digital transformation. Continue reading TTEC Digital Selected by King’s Facilities Management to Support Digital Transformation Journey
Monthly Archives: September 2022
Chubb’s Blackburn Contact Centre celebrates its first year
August has been a momentous month for Chubb’s Contact Centre in Blackburn as the team celebrates its first year at this new location. Continue reading Chubb’s Blackburn Contact Centre celebrates its first year
DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise communications company DigitalWell to upgrade its customer service systems. Continue reading DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Terazo Acquires c20y
Terazo, a software development and managed services firm, announced that it has acquired Berlin-based c20y, the European leader in cloud contact centre integration services. The strategic acquisition will give Terazo an international presence with team members on the ground across Europe to support current and future clients. Continue reading Terazo Acquires c20y
Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
Capitec Bank, South Africa’s biggest and fastest-growing digital bank, and LivePerson, a global leader in customer engagement solutions, announced a strategic partnership to transform Capitec’s customer experience in line with its mission to help clients “bank better to live better.” Continue reading Capitec Bank and LivePerson partner to transform banking experiences through AI-powered customer engagement
PanTerra Announces Microsoft Teams Integration to Increase Collaboration Flexibility
PanTerra Networks announced two Microsoft Teams integrations, providing flexibility for multi-platform collaboration. PanTerra’s MS Teams integration will provide a highly reliable telephony infrastructure that seamlessly integrates with the MS Teams front-end providing both basic calling capabilities as well as enhanced UCaaS functionality. Continue reading PanTerra Announces Microsoft Teams Integration to Increase Collaboration Flexibility