CallMiner, a leading provider of conversation intelligence to drive business improvement, announced it has launched CallMiner for Salesforce on Salesforce AppExchange, empowering sales and support leaders with critical insights into recent customer and prospect interactions, such as voice-based calls, emails and text conversations. Continue reading CallMiner Announces CallMiner for Salesforce on Salesforce AppExchange
Monthly Archives: October 2022
Uniphore Announces Partnership With Avaya
Uniphore, the leader in Conversational AI and Automation announced a strategic partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to bring its integrated Conversational AI and communications platform to customers across the Middle East and African (MEA) region. Continue reading Uniphore Announces Partnership With Avaya
ConvergeOne Collaborates with Redox to Deliver an Improved Patient Experience for Healthcare Organizations
ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, and Redox, the market-leading healthcare interoperability solution, announced a collaborative partnership. Continue reading ConvergeOne Collaborates with Redox to Deliver an Improved Patient Experience for Healthcare Organizations
One in five Brits haven’t had a positive interaction with customer service in the last year, research finds
Twilio, the leading customer engagement platform, has launched new research which finds that British consumers will go to extreme lengths to have their issues taken seriously by customer service teams. Continue reading One in five Brits haven’t had a positive interaction with customer service in the last year, research finds
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Graeme Meikle at Calabrio highlights 3 areas to make sure agents are speaking your customers’ language. Continue reading UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Avaya and Wavenet Partner to Bring Cloud-Based Experience Platform to UK Customers
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, this week announced a strategic partnership with Wavenet, an award-winning cloud provider of telecoms and technology solutions, as a wholesale service provider and Tier 1 Value-Added Reseller of Avaya OneCloud™ across the UK. Continue reading Avaya and Wavenet Partner to Bring Cloud-Based Experience Platform to UK Customers