MaxContact has revealed the challenges faced by vulnerable customers seeking support from customer service teams. Continue reading Almost 90% of vulnerable customers are struggling to access customer support services
Monthly Archives: October 2022
Xembly Raises $15M Series A, Reimagines Workplace Productivity with Conversational AI
Xembly, the AI chief of staff for knowledge workers, announced a $15 million Series A funding round led by Norwest Venture Partners, joined by existing investors Lightspeed Venture Partners, Ascend, Seven Peaks Ventures, and new investor Flex Capital. Continue reading Xembly Raises $15M Series A, Reimagines Workplace Productivity with Conversational AI
Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Business outsourcing provider Sigma Connected has announced the appointment of a new chief strategy officer as the company continues its global expansion. Continue reading Global growth continues as Sigma Connected appoints new Chief Strategy Officer
Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation
Zenarate, the leading AI Conversation Simulation solution, announced that Genpact, a global professional services firm focused on delivering digital transformation, is leveraging its award-winning AI Coach to improve agent performance and customer experiences throughout its global client contact centres. Continue reading Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation
Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership
Avaya and Alcatel-Lucent Enterprise announced at GITEX Global the next phase of their strategic partnership that will enable global enterprises to innovate more easily without the need for operationally disruptive technology replacement initiatives. Continue reading Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership
LivePerson Appoints New CMO
LivePerson, a global leader in customer engagement solutions, announced the appointment of Chief Marketing Officer Ruth Zive, who will be introduced to customers as the host of the company’s next Executive Community event in San Francisco on October 20. Continue reading LivePerson Appoints New CMO