Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation

Zenarate, the leading AI Conversation Simulation solution, announced that Genpact, a global professional services firm focused on delivering digital transformation, is leveraging its award-winning AI Coach to improve agent performance and customer experiences throughout its global client contact centres. Continue reading Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation

Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership

Avaya and Alcatel-Lucent Enterprise announced at GITEX Global the next phase of their strategic partnership that will enable global enterprises to innovate more easily without the need for operationally disruptive technology replacement initiatives. Continue reading Avaya and Alcatel-Lucent Enterprise Announce Next Phase In Strategic Partnership