UserTesting, a leader in video-based human insight, today announced a partnership with Zoom Video Communications, Inc. as part of the Zoom ISV Partner Program. Live Conversation, a feature of the UserTesting® Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Continue reading UserTesting Joins the Zoom ISV Partner Program
Daily Archives: November 10, 2022
Klaviyo Launches AI-Powered SMS Assistant to Make Text Copywriting Easy
Klaviyo, a unified customer platform that provides data-driven marketing tools, including email and SMS, for e-commerce businesses, announced the launch of the Klaviyo SMS Assistant, an SMS tool to automate copywriting. Continue reading Klaviyo Launches AI-Powered SMS Assistant to Make Text Copywriting Easy
Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence
Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centres. Continue reading Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence
Startek® Accepts Final Offer to Acquire Interest in Contact Center Company
Startek announced that it has accepted a final offer, dated November 9, 2022, by Arabian Internet and Communications Services Company (Solutions) to acquire the Company’s indirect 51% ownership interest in Contact Center Company (CCC), which is the Company’s joint venture that operates in the Kingdom of Saudi Arabia. Continue reading Startek® Accepts Final Offer to Acquire Interest in Contact Center Company
Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center
Cresta, the leader in real-time intelligence for the contact centre, announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact centre using Cresta’s advanced AI-driven, real-time intelligence layer. Continue reading Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center
Momentive Announces SurveyMonkey Price Optimization Solution, Empowering Users to Find Optimal Prices for Products
Momentive, the maker of SurveyMonkey and GetFeedback, announced the launch of its new Price Optimization solution for SurveyMonkey. Continue reading Momentive Announces SurveyMonkey Price Optimization Solution, Empowering Users to Find Optimal Prices for Products