UserTesting Joins the Zoom ISV Partner Program

UserTesting, a leader in video-based human insight, today announced a partnership with Zoom Video Communications, Inc. as part of the Zoom ISV Partner Program. Live Conversation, a feature of the UserTesting® Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Continue reading UserTesting Joins the Zoom ISV Partner Program

Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence

Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced it has joined forces with Zoom Video Communications, Inc. to usher in the next era of AI-powered growth for omnichannel contact centres. Continue reading Observe.AI Partners With Zoom to Fuel Contact Centre Users With Conversation Intelligence

Startek® Accepts Final Offer to Acquire Interest in Contact Center Company

Startek announced that it has accepted a final offer, dated November 9, 2022, by Arabian Internet and Communications Services Company (Solutions) to acquire the Company’s indirect 51% ownership interest in Contact Center Company (CCC), which is the Company’s joint venture that operates in the Kingdom of Saudi Arabia. Continue reading Startek® Accepts Final Offer to Acquire Interest in Contact Center Company

Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

Cresta, the leader in real-time intelligence for the contact centre, announced the availability of an integration between Cresta and Zoom Video Communications, Inc. With this integration, Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact centre using Cresta’s advanced AI-driven, real-time intelligence layer. Continue reading Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center