Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology, announced at Web Summit that it will expand its capabilities to include predictive net promoter scores (pNPS) created in cooperation with the CX data specialists at GemSeek. Continue reading Forsta unveils new CX predictive analytics capabilities
Monthly Archives: November 2022
64 new recruits join GMP’s Force Contact Centre as most improved force continues improvement journey
Greater Manchester Police (GMP) Force Contact Centre (FCC) has taken on another 64 new call handlers. It’s an important milestone whereby GMP now has over 1,100 call handlers in the FCC – the highest number in its history. Continue reading 64 new recruits join GMP’s Force Contact Centre as most improved force continues improvement journey
Air Europa chooses PCI Pal to enhance contact centre payment processes
PCI Pal®, the global SaaS provider of secure payment solutions for business communications, implemented PCI Pal Agent Assist into Air Europa’s global contact centres. Continue reading Air Europa chooses PCI Pal to enhance contact centre payment processes
Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience
Boost.ai, a leading cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a leading provider of conversation intelligence that drives improved customer experiences and business outcomes. Continue reading Boost.ai and CallMiner Partner, Provide Omnichannel Insights to Improve Customer Service Efficiency and Experience
Puzzel acquires S2 Communications
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of the Swedish Outbound Sales platform, S2. Continue reading Puzzel acquires S2 Communications
Kibo Spins Off Personalization Business Unit Under the Monetate Brand
Kibo, a market leader in modern, omnichannel commerce, announces the sale of its personalization business to Centre Lane Partners, a private investment firm that focuses on growing middle-market companies. Continue reading Kibo Spins Off Personalization Business Unit Under the Monetate Brand