Mplus Group reached a significant milestone in the development of its Business Process Outsourcing (BPO) business vertical by signing an investment agreement worth EUR 60 million with the European Bank for Reconstruction and Development (EBRD), to be completed following regulatory approvals by the competent authorities. Continue reading European Bank for Reconstruction and Development invests EUR 60 million in Mplus
Monthly Archives: November 2023
Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Centre Data Points
Operata, the Experience Observability company, announced at AWS re:Invent 2023, general availability of the Harmony release of its Operata Platform. Continue reading Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Centre Data Points
Awaken Intelligence announces release of Awaken CoPilot
Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to announce the release of their real-time agent assist software solution, Awaken CoPilot. Continue reading Awaken Intelligence announces release of Awaken CoPilot
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
In a strategic move to enhance customer engagement, Awaken Intelligence has partnered with Daktela. Continue reading Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty
8×8 unveiled how companies are dealing with the current permacrisis – a period defined as an extended time of instability and insecurity – that is impacting British businesses by turning to AI and automation. Continue reading 78% of UK IT Decision Makers are Deploying AI and Automation to Future Proof Their Businesses Amidst Ongoing Uncertainty
nShift: 86% abandon brands over poor customer service
Some 86% of consumers will abandon a brand over just two poor customer service experiences.[1] Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur. Continue reading nShift: 86% abandon brands over poor customer service