Drift, the leading conversational marketing platform and SurveyMonkey, a leading global survey software company, announced the release of the 2019 State of Conversational Marketing Report. Based on a survey of 1,000+ U.S. consumers, the 2019 State of Conversational Marketing is a follow-up to the 2018 State of Chatbots report and highlights key conversational marketing trends and benchmarks. Continue reading Drift and SurveyMonkey Release 2019 State of Conversational Marketing Report
Monthly Archives: July 2019
Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software
Jacada, a leading provider in customer service robotic process automation (Customer Service RPA), announced that its RPA platform had their debut in Gartner research in the July 2019 Magic Quadrant for Robotic Process Automation (RPA) Software. Continue reading Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software
Gartner’s Software Advice Names Bright Pattern FrontRunner for Call Centre Software
Bright Pattern announced it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. The FrontRunners quadrant report analyzes hundreds of products to help businesses determine which software products may be suitable for them. Continue reading Gartner’s Software Advice Names Bright Pattern FrontRunner for Call Centre Software
Uncertainty Over AI Holding Back UK Industry Adoption
The majority of businesses (70%) across the UK acknowledge that failing to get on-board with artificial intelligence (AI) now will cost their organisation for the next decade. In fact, just 17% of UK businesses have a fully implemented AI strategy. That’s according to a survey of business leaders in the UK conducted by Vanson Bourne and sponsored by Avaya. Continue reading Uncertainty Over AI Holding Back UK Industry Adoption
Webio Gears Up for Expansion as EIT Digital Accelerator Partnership is Kicked Off
Webio, the Conversational Middleware Company has partnered with EIT Digital Accelerator to scale-up and expand internationally. Continue reading Webio Gears Up for Expansion as EIT Digital Accelerator Partnership is Kicked Off
Noble Systems Opens Premium Office and Contact Centre Facility in Philippines
Noble Systems, a global leader in omnichannel contact centre technology solutions announced its recent move to a new multi-purpose office and contact centre facility in Manila, Philippines. Located in the heart of Pasig City’s Ortigas Business District in the newly-opened Ortigas Technopoint 2 building, the new office allows Noble to provide more responsive services and support for the company’s regional and global partners. Continue reading Noble Systems Opens Premium Office and Contact Centre Facility in Philippines