Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched a new developer champions program, Vonage Voyagers, to assemble a team of developers passionate about building connected applications and inspiring their communities. Continue reading Vonage Launches Vonage Voyagers Developer Champions Program
Monthly Archives: July 2020
AWS Announces General Availability of Contact Lens for Amazon Connect
Amazon Web Services Inc. (AWS), an Amazon.com company, announced the general availability of Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centres the ability to understand the sentiment, trends, and compliance of customer conversations to improve their experience and identify crucial feedback. Continue reading AWS Announces General Availability of Contact Lens for Amazon Connect
Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner
Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global consulting and managed services firm that specializes in designing and deploying IA solutions that help clients rapidly realize the full potential of digitized operations. Continue reading Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner
Yeastar Delivers Superior SIP Trunk Connection with Gamma Service
Yeastar, the world’s leading provider of SME PBX system, announced that Gamma, the leading provider of Unified Communications as a Service (UCaaS) into the UK and Dutch business markets, has joined the pre-configured ITSP template on both Yeastar Cloud-based and on-premises PBXs as a certified ITSP partner. Continue reading Yeastar Delivers Superior SIP Trunk Connection with Gamma Service
Talkdesk raises $143 million in Series C funding
Talkdesk® announced $143 million in Series C funding from a combination of new and existing investors. The amount raised, and the company’s valuation of more than $3 billion, reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands. Continue reading Talkdesk raises $143 million in Series C funding
Infobip Data Finds COVID-19 Accelerating Adoption of Omnichannel Marketing
Infobip, a global cloud communications company that provides messaging solutions for advanced customer engagement, identity authentication and security, today released data showing that COVID-19 is driving businesses to invest in long-term digital solutions with a focus on SMS messaging and omnichannel communication solutions. Continue reading Infobip Data Finds COVID-19 Accelerating Adoption of Omnichannel Marketing