Enghouse Interactive has announced the release of Proteus Call Accounting for Microsoft Teams. This advanced call analytics application helps businesses in their migration planning and on-going management of call activity on Microsoft Teams. Continue reading Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams
Monthly Archives: July 2020
Remote onboarding – 5 Steps to Success
Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas Rødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for success… Continue reading Remote onboarding – 5 Steps to Success
Lifesize Transforms Customer Engagement in the Contact Centre with CxEngage Video
Lifesize®, a global innovator of immersive enterprise communication solutions, announced the launch of CxEngage Video, a new native video solution for cloud contact centres. Continue reading Lifesize Transforms Customer Engagement in the Contact Centre with CxEngage Video
Babble acquires Lake Technologies
Babble has acquired Lake Technologies Ltd. The move marks the fourth deal completed by the acquisitive, rapidly growing cloud technology business since it was backed by private equity firm, LDC in 2017. Continue reading Babble acquires Lake Technologies
Ivanti Announces Ivanti Neurons Platform
Ivanti, the company that automates IT and Security Operations to discover, manage, secure and service from cloud to edge, unveiled Ivanti Neurons™, a new hyper-automation platform that empowers organisations to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users. Continue reading Ivanti Announces Ivanti Neurons Platform
Appian Announces No-code Integration to Automation Anywhere’s RPA Platform through Appian Robotic Workforce Manager
Appian announced integration to Automation Anywhere, Inc.’s intelligent automation enterprise platform through Appian’s Robotic Workforce Manager solution. The no-code integration enables an Appian customer’s Center of Excellence (COE) to deliver scalability, visibility, governance, and control over the robotic process automation (RPA) digital workforce provided by Automation AnywhereTM. Continue reading Appian Announces No-code Integration to Automation Anywhere’s RPA Platform through Appian Robotic Workforce Manager