SAP announced that it has acquired Askdata, a startup focused on search-driven analytics. Continue reading SAP Acquires Search-Driven Analytics Company Askdata
Monthly Archives: July 2022
Survey of Digital Customer Experience Buyers Reveals Opportunities
Hinduja Global Solutions (HGS), a digital-led CX transformation leader for the world’s most admired brands, recently commissioned a customer experience (CX) survey highlighting opportunities in the space. Continue reading Survey of Digital Customer Experience Buyers Reveals Opportunities
Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centres
Balto, the #1 real-time guidance platform for contact centres, has launched the Balto Real-Time Index, a new tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 140MM guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centres
Glia Launches Glia Virtual Assistants for Digital Banking
Glia, the leading provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Continue reading Glia Launches Glia Virtual Assistants for Digital Banking
Ericsson completes acquisition of Vonage
Ericsson has completed its acquisition of Vonage, supporting Ericsson’s strategy to leverage technology leadership to grow its mobile network business and expand into enterprise. The acquisition provides Ericsson with access to powerful building blocks to offer a full suite of communications solutions including, Communications Platform as a Service (CPaaS), UCaaS and CCaaS. Continue reading Ericsson completes acquisition of Vonage
National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS
8×8, a leading integrated cloud communications platform, announced that National Express, the largest scheduled coach operator in the UK, has chosen the 8×8 XCaaS™ integrated cloud communications and contact centre solution to help employees stay engaged, productive, and efficient, regardless of work location, to deliver an enhanced and secure customer experience. Continue reading National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS