Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is launching a new assessment to test businesses on their global emoji know-how, specifically when localizing their content for new markets. Continue reading Unbabel Launches Quiz to Test Global Brands’ Emoji Use for Local Audiences
Monthly Archives: October 2022
Enreach further strengthens European footprint with acquisitions in the Netherlands and Denmark
Enreach, one of Europe’s fastest growing providers of converged contact solutions backed by independent investment firm Waterland Private Equity, further strengthens its footprint in the Netherlands and Denmark, thereby continuing its long-term buy-&-build strategy. Continue reading Enreach further strengthens European footprint with acquisitions in the Netherlands and Denmark
CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centres, announced that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution. Continue reading CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality
ABBYY Reduces Fraud Losses and Expedites Customer Onboarding with New Proof of Identity Solution
ABBYY is solving the billion-dollar identity fraud problem facing consumers and businesses with the first all-in-one solution that offers instant identity proofing and affirmation anytime, anywhere. Continue reading ABBYY Reduces Fraud Losses and Expedites Customer Onboarding with New Proof of Identity Solution
TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Everest Group recognized it as a Leader in the Customer Experience Management (CXM) in the Americas PEAK Matrix® Assessment 2022. Continue reading TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls
Ascensos, Europe’s leading customer management outsourcer representing world-class brands, has partnered with IRIS Audio Technologies, the team behind the AI-powered voice isolation app, IRIS Clarity. Continue reading Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls