Hammer, a global leader in end-to-end contact centre testing and CX assurance solutions, announced new capabilities for its VoiceWatch automated CX quality testing and monitoring platform. Continue reading New Hammer contact centre testing capabilities pinpoint CX failures at scale
Monthly Archives: October 2022
IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands
NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up its operations, fostering seamless customer interactions in the Travel and Hi-Tech industries. For more than two decades, IGT has provided integrated business process management, technology, and digital services and solutions across industries. Continue reading IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands
Acqueon Announces Significant Growth Investment from Long Ridge Equity Partners; Everstone Capital sells majority stake
Acqueon, a leading provider of omnichannel customer engagement software, announced a majority growth investment from Long Ridge Equity Partners (“Long Ridge”). Existing investor Everstone Capital has exited its majority stake and remains a minority equity holder in the Company. Continue reading Acqueon Announces Significant Growth Investment from Long Ridge Equity Partners; Everstone Capital sells majority stake
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX
Multilingual messaging provider ChatLingual is thrilled to announce its partnership with HGS UK, a leader in providing world-class customer care and digital innovation for contact centre operations. Continue reading ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives
Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations. Continue reading Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives
DRUID Conversational Business Applications to unleash the full potential of a symbiotic relationship between people and technology
DRUID launches Conversational Business Applications (CBA), a new market solution category that moves beyond conversational AI as a technology tool towards a platform that integrates with any existing enterprise system to deliver the most natural employee and customer experience. Continue reading DRUID Conversational Business Applications to unleash the full potential of a symbiotic relationship between people and technology