Innovaccer unveiled the Innovaccer Experience Center, the industry’s first solution to transform the contact centre into an integrated, data-driven, consumer experience centre for healthcare front-line agents. Continue reading The Next-Generation Contact Centre for Healthcare Has Arrived
Monthly Archives: November 2022
Simplr Introduces the EngageNow Suite
Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs. Continue reading Simplr Introduces the EngageNow Suite
Alida Enters Funding Agreement Led By National Bank of Canada for USD $60 Million
Alida, a leader in experience management, announced it has secured a USD $60 million syndicated credit facility from lead lender National Bank of Canada through its Technology and Innovation Banking Group. Co-lenders include BMO, Comerica, and Silicon Valley Bank. Continue reading Alida Enters Funding Agreement Led By National Bank of Canada for USD $60 Million
Telefonica Enters Expansive, Multi-Year Strategic Collaboration with Amdocs to Provide Cloud-Enabled, Enhanced Digital Experience and Automated Operations in Hispanoamerica
Amdocs, a leading provider of software and services to communications and media companies, announced a strategic extension and expansion of its collaboration with Telefonica Hispanoamerica. Continue reading Telefonica Enters Expansive, Multi-Year Strategic Collaboration with Amdocs to Provide Cloud-Enabled, Enhanced Digital Experience and Automated Operations in Hispanoamerica
Doxim Announces CEO Transition; Jeff Clarke to Serve as Interim CEO
Doxim®, the leading customer communications management and engagement technology provider serving highly regulated markets, announced that Jeff Clarke will assume the role of Interim CEO, effective immediately. Mike Rogalski will be stepping down as Chief Executive Officer (CEO). Continue reading Doxim Announces CEO Transition; Jeff Clarke to Serve as Interim CEO
Shawbrook Bank appoints Firstsource as Contact Centre Partner
Firstsource Solutions, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been appointed by Shawbrook Bank Limited, a fast growth specialist retail and commercial bank, to increase its customer service capacity for its retail banking users. Continue reading Shawbrook Bank appoints Firstsource as Contact Centre Partner