Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Continue reading Colin McMahon joins Sigma Connected as Director of Financial Services
Monthly Archives: November 2022
Tech Maturity Shapes Firms’ Customer Experience Initiatives
Major changes in business operations and consumer behaviour since the start of the COVID-19 pandemic have increased demand for advanced CX capabilities, with enterprises adopting new technologies at different rates depending on their maturity and needs, according to a new research report published by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Tech Maturity Shapes Firms’ Customer Experience Initiatives
Babble scales mobile offering with Vivio acquisition
Babble has significantly grown its mobile offering with the announcement of its largest acquisition to date of Chester-based mobile services reseller, Vivio. Continue reading Babble scales mobile offering with Vivio acquisition
Hotjar Acquires UX Research Platform PingPong to Help Businesses Empathize With Their Users
Hotjar, the leading Product Experience Insights platform, has acquired UX research platform PingPong to bring user research capabilities to its customers. Hotjar builds solutions for product teams to empathize with and understand their users beyond what is possible with traditional analytics. Continue reading Hotjar Acquires UX Research Platform PingPong to Help Businesses Empathize With Their Users
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud
Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s artificial intelligence (AI)-powered chatbot building platform, to provide enhanced messaging capabilities for Dialogflow customers. Continue reading Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud
Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Centre
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, introduced Talkdesk Automation Designer™ and Talkdesk Workspace Designer™, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact centre. Continue reading Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Centre