Emplifi, a leading unified customer experience platform, today released its predictions for the top retail trends in 2023. According to Emplifi, omni-channel approaches, user generated content (UGC) and live video will be integral to online retail success next year. Continue reading Omni-Channel, UGC and Live Video Will Drive Online Retail Revenue in 2023
Monthly Archives: November 2022
HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
HubSpot, the customer relationship management (CRM) platform for scaling companies, announced that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and above. WhatsApp, with over two billion monthly active users, has become the world’s most popular messaging platform. Continue reading HubSpot Announces General Availability of WhatsApp Integration to Help Customers Form Deep Connections
Introducing MoEngage Inform, A Unified Messaging Infrastructure for Multichannel Transactional Notifications Through One API
MoEngage, the insights-led customer engagement platform, announced its new product, MoEngage Inform, a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API. Continue reading Introducing MoEngage Inform, A Unified Messaging Infrastructure for Multichannel Transactional Notifications Through One API
Hootsuite Unveils the Top Social Media Marketing Trends for 2023
Social media moves fast, and to remain competitive in what will be a defining year to come, brands need a complete view of the emerging trends set to shape the social landscape in 2023. Continue reading Hootsuite Unveils the Top Social Media Marketing Trends for 2023
Symend Infuses Over $40M in Growth Capital to Transform Customer Engagement with Behavioral Science
Symend, the leader in Behavioral Engagement Technology™, announced that it has raised over US$40 million to further accelerate its growth and global market expansion. Continue reading Symend Infuses Over $40M in Growth Capital to Transform Customer Engagement with Behavioral Science
Limitless Appoints Iain Regan as Chief Customer Officer
Gig customer service (GigCX) leader Limitless has appointed Iain Regan as Chief Customer Officer. The appointment will support a growing number of GigCX engagements that are transforming the way customer service is delivered by the world’s largest brands. Continue reading Limitless Appoints Iain Regan as Chief Customer Officer