Yext, the platform for Brand Verified Answers in search, announced its work with Hard Rock International to power answers-ready online listings and restaurant pages for Hard Rock Cafe locations globally. Continue reading Hard Rock International Taps Yext to Power Brand Verified Answers for Hard Rock Cafe Locations Around the World
Monthly Archives: July 2019
Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov
Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space. Continue reading Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov
Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
Sitel Group announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks the seventh consecutive year that Sitel Group has received this recognition, verifying the company as an innovative leader in the contact centre industry. Continue reading Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
Concentrix Stands Out as a Leader with Star Power
Analyst and consulting firm Everest Group has positioned Concentrix as a Leader – its highest designation – and Star Performer in the 2019 Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment. Everest Group’s PEAK Matrix provides an objective, data-driven comparative assessment of service and technology providers based on their overall capability and market success across different global services markets. Continue reading Concentrix Stands Out as a Leader with Star Power
Newstel GmbH selects Puzzel for global contact centre
Puzzel, a leading European omni-channel cloud contact centre software provider, has announced that high quality contact centre Newstel GmbH has selected Puzzel’s email customer service solution. The technology will support Newstel’s multilingual customer support operations based in Germany, Poland and a round-the-clock contact centre in the Philippines. Continue reading Newstel GmbH selects Puzzel for global contact centre
Voyager Networks partners with Key IVR to offer secure payments to high profile UK brands
Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve their operations. Continue reading Voyager Networks partners with Key IVR to offer secure payments to high profile UK brands