Talkdesk, the cloud contact centre for innovative enterprises announced EmployBridge, America’s largest specialty industrial staffing company, selected Talkdesk to power its customer service operations. EmployBridge will move its customer service team of several hundred agents from a static, slow-moving first-generation cloud system to Talkdesk Enterprise Cloud Contact Center to leverage its rapid pace of innovation. Continue reading EmployBridge Moves Several Hundred Agents to Talkdesk for Unparalleled Cloud Innovation
Monthly Archives: July 2019
Global Manufacturing Company Transforms Customer Experience with NICE inContact CXone
NICE inContact, a NICE business, announced that a multi-industry manufacturing company focused on innovative technology solutions for global industries, has significantly improved its contact centre operations, including seeing a significant uptick in Net Promoter Score® in one division, by implementing NICE inContact CXone globally to over 3,000 agents in 48 countries. Continue reading Global Manufacturing Company Transforms Customer Experience with NICE inContact CXone
8×8 Selects New Company Headquarters in California, Amidst Rapid Growth
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced it has signed a multi-year lease for a new corporate headquarters located at 675 Creekside Way in Campbell, Calif. The company plans to move into the facility in the first quarter of calendar 2020. Continue reading 8×8 Selects New Company Headquarters in California, Amidst Rapid Growth
Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure
Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Centre Workforce Management. This evolution of the Aspect Via Platform, initially delivered as a Contact Centre as a Service (CCaaS) in Amazon Web Services, is designed to offer new deployment options for Aspect customers who require a choice in Cloud Services. Continue reading Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure
Logicalis acquires IT services business with an extended footprint in South Africa
Logicalis Group, an international IT solutions and managed services provider, has acquired Mars Technologies, an IT services business, with offices in Cape Town, Johannesburg, Port Elizabeth, Durban and East London, South Africa employing 76 staff. Continue reading Logicalis acquires IT services business with an extended footprint in South Africa
TCS Helps Scottish Widows Enhance Customer Experience
Tata Consultancy Services (TCS), a leading global IT, consulting and business solutions organisation, has crossed a major milestone by successfully completing the first phase of implementation of the TCS BaNCS Insurance Platform as part of a business transformation programme for Scottish Widows, the life and pensions arm of Lloyds Banking Group. Continue reading TCS Helps Scottish Widows Enhance Customer Experience