eGain, the leading provider of cloud-based customer engagement solutions announced that A-dec, world’s leading dental equipment manufacturer, selected eGain AI knowledge for contact centre support and digital self-service. Continue reading A-dec Selects eGain for AI-Powered Customer Support
Monthly Archives: July 2019
Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies
Zendesk released new research and insights from more than 9,000 small and midsize companies, analyzing the gaps between companies’ perceptions of the customer experiences they deliver and the reality. While results indicate differences in small and midsize businesses’ ability to meet the growing expectations of customers, one discovery is consistent: fast-growing companies are more likely to take an omnichannel approach, offering a seamless and connected experience for communicating with customers across multiple channels. Continue reading Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies
UserTesting Opens European Headquarters in Edinburgh, Scotland
UserTesting, the leading on-demand Human Insight Platform, announced the opening of its first international office located in Edinburgh, Scotland and welcomed Bruce Hunter as Europe’s regional Vice President. UserTesting’s first European office is part of what has already been an impressive year of growth, including the addition of key new executive positions, expansion of the company’s U.S. East Coast presence and winning new global customers. Continue reading UserTesting Opens European Headquarters in Edinburgh, Scotland
Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support
Talkdesk, the cloud contact center for innovative enterprises, announced their selection by Housecall Pro to power its customer service operations of more than 250 agents. Housecall Pro, the leading software platform for home service professionals to manage and grow their business, chose Talkdesk Enterprise Cloud Contact Center for its ease of use, omnichannel support, seamless integration capabilities and unmatched reliability backed by an industry-first 100% uptime SLA. Continue reading Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support
Wiltshire Council Deploys Thoughtonomy Virtual Assistants to Free up Staff Capacity and Deliver Improved Services
Thoughtonomy, the leading Intelligent Automation platform provider, is working with Wiltshire Council to transform the way it delivers services to residents as part of its long-term automation strategy. Continue reading Wiltshire Council Deploys Thoughtonomy Virtual Assistants to Free up Staff Capacity and Deliver Improved Services
IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive
Global communications software provider IMImobile announced that it has conditionally agreed to acquire 3Cinteractive Corp. (3C) a private US, cloud-based mobile customer engagement platform company. This will see IMImobile acquiring complementary product capabilities and a new blue-chip customer base in North America. Continue reading IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive