NICE inContact, a NICE business, announced the findings of its second annual, comprehensive global research study that gauges the changing attitudes of business contact centre leaders and consumers in key areas of customer experience. The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark, business wave, polled contact centre leaders in the United States, United Kingdom, and Australia. Continue reading Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences
Monthly Archives: July 2019
Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost
Regum, a company dedicated to educational training and financial investments for a wide range of customers, has improved the speed and responsiveness of its customer service by implementing the Powered by Avaya IX™ solution for cloud-based unified communications and collaboration. Continue reading Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost
TextUs Next Combines Conversational Text Messaging, Cloud-Voice and Personalized Automation to Connect Businesses with Their Customers in Real-Time
TextUs, the fastest growing business text messaging software in the nation, announced TextUs Next, a new real-time communication platform for connecting businesses with customers in real-time, on their terms. Continue reading TextUs Next Combines Conversational Text Messaging, Cloud-Voice and Personalized Automation to Connect Businesses with Their Customers in Real-Time
Interactions Brings its Conversational AI to Food Services
Interactions, the world’s largest stand-alone artificial intelligence company announced its expansion into the food service industry with a new product, the Guest Experience Platform (GXP), and a partnership with Pizza Pizza, Canada’s #1 pizza chain. Continue reading Interactions Brings its Conversational AI to Food Services
Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises
RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon, a value-added technology distributor, today announced they will bring a new generation of cloud communications solutions to channel partners. Continue reading Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises
The benefits of empowering agents to go omni-digital
By Cédric Blum, Customer Care Expert, and Julien Rio, Marketing Director at RingCentral Engage Digital… Continue reading The benefits of empowering agents to go omni-digital