Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, today announces its partnership with Zappix, the leader in On-Demand Customer Service Solutions. Continue reading Bright Pattern Partners with Zappix to Improve Contact Centre Customer Experience
Monthly Archives: July 2019
NICE Robotic Process Automation Named a Leader in Everest Group’s PEAK Matrix for Second Consecutive Year
NICE announced that its Robotic Process Automation (RPA) offering has been recognized as a ‘Leader’ in Everest Group’s PEAK Matrix™, part of their RPA Technology Vendor Assessment 2019 report. The NICE solution was selected based on “the assessment of the market impact and overall vision & capability of technology vendors.” Click here to access a complimentary copy of this report. Continue reading NICE Robotic Process Automation Named a Leader in Everest Group’s PEAK Matrix for Second Consecutive Year
Ample Labs and Ada Turn to AI to Support Homeless in Toronto
Ample Labs, in partnership with Ada, announced Chalmers, an AI-powered chatbot designed to instantly connect Toronto’s homeless community with local resources. Ready with 24/7 support accessible across desktop and mobile devices, Chalmers provides real-time information about free meals, clothing banks, overnight shelters, drop-in facilities, and more. Continue reading Ample Labs and Ada Turn to AI to Support Homeless in Toronto
TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience
Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has signed a new strategic partnership with Scandinavia’s leading airline, SAS, the flag-carrier of Sweden, Norway and Denmark. Continue reading TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience
ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies
ContactEngine, the Customer Engagement Hub technology specializing in outbound conversational Artificial Intelligence (AI), has announced a deal with TELUS, one of Canada’s largest telecommunications companies, to increase customer engagement across customer journeys nationwide. Continue reading ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies
ITU findings challenged in latency whitepaper by Spearline
Spearline, a network intelligence company in the telecommunications industry, has launched a whitepaper for contact centres on the impact of voice latency on business growth. Continue reading ITU findings challenged in latency whitepaper by Spearline