A new online Self-screening Bot has been launched to help businesses manage visitors’ and customers’ safety more easily, before any face-to-face activity takes place. Continue reading Moneypenny launches COVID-19 screening bot for businesses
Monthly Archives: July 2020
Sabre and Mindsay partner to create chatbot to automate and enhance customer service for travel brands
Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software and technology provider that powers the global travel industry, announced the official launch of a customer service automation solution for airlines, online travel agencies (OTAs) and travel management companies (TMCs). Continue reading Sabre and Mindsay partner to create chatbot to automate and enhance customer service for travel brands
NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery
NICE announced that it’s Robotic Automation business has partnered with Minit to help organizations discover optimal processes to automate graphically with unparalleled accuracy. Continue reading NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery
Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation
Adobe, IBM and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the partnership is to enable companies to deliver more personalised experiences across the customer journey, driving improved engagement, profitability and loyalty. Continue reading Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation
US Financial Services Giant Leverages eGain Virtual Assistant
eGain announced that a financial services client is leveraging its top-rated digital engagement solution to deliver next-gen customer (CX) and agent experiences (AX). Continue reading US Financial Services Giant Leverages eGain Virtual Assistant
Sitel Group Partners with AI Pioneer Krisp Technologies
Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for Sitel Group’s contact centres and for Sitel at Home agents, working remotely. Continue reading Sitel Group Partners with AI Pioneer Krisp Technologies