Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, announced that Henry Pooley has been appointed Managing Director for the Asia Pacific (APAC) region, signaling a more significant focus on the region going forward. Continue reading Forsta Names Henry Pooley as Managing Director, Asia-Pacific Region
Monthly Archives: November 2022
Convoso Growth Spurs Hire of President to Lead Expansion
Convoso, SaaS innovator in outbound call centre solutions, welcomes Scott Sullivan as the new President of the Company. Scott brings deep critical experience and skills to guide development of the software business and further product innovations, including the Company’s AI-based IVA (Intelligent Virtual Agent) solutions. Continue reading Convoso Growth Spurs Hire of President to Lead Expansion
Yext to Provide Post Office Customers with an Improved Digital Customer Experience
Yext, the Answers Company, today announced a partnership with Post Office, the UK’s largest retail network. Yext will support Post Office by providing its customers with consistent and accurate information across all of its digital touchpoints. Continue reading Yext to Provide Post Office Customers with an Improved Digital Customer Experience
Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is announcing a new partnership with Ada. Continue reading Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
BT Ireland announces multi-million euro deal with Five9
BT Ireland has been selected as the preferred carrier for voice and network services globally for Five9, a leading provider of intelligent cloud contact centres. This multi-million euro agreement enables Five9 to leverage BT’s quality voice services to enhance its service offering, and strengthen its leadership position in the Contact Centre as a Service (CCaaS) space. Continue reading BT Ireland announces multi-million euro deal with Five9
Talkdesk Names David Paulding Senior Vice President of International
Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, announced David Paulding has been appointed senior vice president of international. A CX and cloud industry insider, Paulding will helm sales efforts for Talkdesk across the EMEA, LATAM, and APAC regions, helping to meet the worldwide demand for contact centre as a service solutions. Continue reading Talkdesk Names David Paulding Senior Vice President of International