Zappix, the leading service provider for Visual-IVR and On-Demand Apps, has partnered with Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, in its vision to transform customer care through self-service and automation. Continue reading Zappix Partners With Firstsource to Provide Visual IVR Solutions
Monthly Archives: July 2020
Gartner Identifies 10 Ways for Customer Service and Support Leaders to Quickly Improve Digital and Self-Service Effectiveness
During times of crisis, such as COVID-19, there are 10 digital and self-service tactics customer service and support leaders can implement to quickly lower operating costs, improve effectiveness and reduce contact volume and expenses, according to Gartner, Inc. Continue reading Gartner Identifies 10 Ways for Customer Service and Support Leaders to Quickly Improve Digital and Self-Service Effectiveness
Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years
Twilio, the leading cloud communications platform, announced the results of a global survey measuring the impact and outlook of the COVID-19 pandemic on businesses’ digital engagement strategies. Continue reading Twilio Study Finds COVID-19 Accelerated Companies’ Digital Communications Strategy by Six Years
eGain Adds Google’s Business Messages support to its Messaging Hub
eGain, the leading provider of customer engagement solutions, announced its support for Google’s Business Messages for conversational customer service and engagement, as part of the eGain Messaging Hub™. Continue reading eGain Adds Google’s Business Messages support to its Messaging Hub
Evolve IP Releases RECAP
Evolve IP®, the world’s leading provider of Work Anywhere™ solutions, announced that it has released Evolve RECAP for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. Continue reading Evolve IP Releases RECAP
Poll Shows Little Appetite For In-Person Events In 2020
15th July 2020: A Directors Club® World poll of 206 business people has revealed less than a fifth (18%) would feel comfortable attending a face-to-face event in 2020. This finding highlights the current tough conditions faced by the organisers of expos, trade fairs, conferences, training seminars, and business awards galas in the UK. Continue reading Poll Shows Little Appetite For In-Person Events In 2020