With over 15 years of experience in providing leading hardware and software for virtual desktop infrastructure and server-based computing environments, it is no wonder 10ZiG Technology is the perfect collaborator with Zoom Video Communications for best video and audio performance. Continue reading 10ZiG® and Zoom Come Together for Best Video and Best Audio Performance in Virtual Desktop Communication Solutions
Monthly Archives: July 2020
Bright Pattern Contact Center Chosen by Everise
Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Continue reading Bright Pattern Contact Center Chosen by Everise
3CLogic Announces New Cloud Call Center Solution for MS Dynamics 365
3CLogic, a leading provider of cloud contact centre solutions, announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels of its recent integration with Microsoft Teams, as the company continues to broaden its offering for the customer relationship management platform. Continue reading 3CLogic Announces New Cloud Call Center Solution for MS Dynamics 365
£30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company
Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK, created to help mid-market customers achieve successful business outcomes in a new digital era. Continue reading £30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company
NICE Delivers the Market’s First Real-Time Interaction Guidance
NICE announced the launch of Real-time Interaction Guidance, an innovative solution powered by its proven AI platform – ENLIGHTEN. This new solution, based on predictive behavioural models for real-time interaction guidance, accurately and automatically determines and scores the unique agent behaviours that directly drive customer satisfaction. Continue reading NICE Delivers the Market’s First Real-Time Interaction Guidance
SAP announces intent to take Qualtrics public
SAP announced its intent to take Qualtrics public through an initial public offering (IPO) in the United States. Qualtrics is the market leader and creator of the Experience Management (XM) category, a large, fast growing and rapidly evolving market. Continue reading SAP announces intent to take Qualtrics public